Privacy Policy
At Red Ruby Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, booking system, or in-person at the hotel.
1. Information We Collect
We may collect the following categories of personal information:
a) Personal Identifiable Information (PII)
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Full name
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Email address
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Phone number
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Postal address
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National ID or Passport details (for check-in purposes)
b) Booking and Transaction Details
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Dates of stay
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Room preferences
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Payment information (e.g., cardholder name, last four digits of credit/debit card)
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Special requests or dietary restrictions
c) Technical and Usage Information
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IP address
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Browser type
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Device information
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Browsing behavior and session activity on our website
d) Location Data
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With your consent, we may collect geo-location data via your mobile device or browser.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process bookings and reservations
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To communicate with you regarding your stay or inquiry
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To send booking confirmations, updates, or important notices
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To personalize your guest experience and provide tailored services
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To improve our website functionality and customer service
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To comply with legal and regulatory requirements
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For marketing and promotional purposes (with your consent)
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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Enhance your browsing experience
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Understand how you use our site
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Analyze website traffic and performance
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Provide relevant advertisements (remarketing)
You can adjust your cookie preferences through your browser settings or by using our cookie consent banner.
4. How We Share Your Information
We may share your personal data with:
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Third-party service providers: e.g., payment processors, booking engines, email marketing platforms, and IT support services
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Government or legal authorities: when required to comply with laws, court orders, or law enforcement requests
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Business partners or affiliates: only when necessary and with appropriate data protection measures
We do not sell, rent, or trade your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:
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Secure Sockets Layer (SSL) encryption on our website
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Firewalls and access control systems
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Employee confidentiality agreements and staff training
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Secure data storage and backups
Despite our efforts, no digital transmission or storage method can be guaranteed 100% secure.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
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The right to access and review your data
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The right to request corrections or deletions
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The right to object to or limit certain data uses
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The right to withdraw consent (for marketing communications)
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The right to data portability (where applicable)
To exercise any of these rights, contact us via the information below.
7. Marketing Communications
You may choose to opt-in to receive hotel news, promotional offers, and event updates. If you no longer wish to receive these emails, you can unsubscribe using the link in the email or by contacting us directly.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a child under 18 has provided us with personal data, we will delete it immediately.
9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. Please review their respective privacy policies before submitting any personal information.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a new effective date. We encourage you to review this page periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact us at:
Red Ruby Hotel
📧 Email: info@redruby.co.ke
📞 Phone: +254 790 699977
🌐 Website: www.redruby.co.ke
By using our website and services, you agree to the terms outlined in this Privacy Policy.
