Reservations
Reservations can be made easily through our website, by calling our 24/7 reception, or by emailing us directly. We’ll be happy to assist you with availability and booking options.
Yes, we accept reservations made via mobile money or direct bank transfer. However, we may request a deposit to confirm your booking.
To secure your preferred room type and dates, we recommend booking at least 1–2 weeks in advance, especially during holidays or peak seasons.
Yes, we offer early check-in and late check-out upon request and subject to availability. Additional charges may apply.
Payment and Cancellation
We accept cash, credit and debit cards (Visa, MasterCard, AMEX), mobile money (Mpesa), and bank transfers.
Yes, a deposit is typically required to confirm your booking. The amount and payment deadline will be shared during the booking process.
Yes, cancellations made at least 48 hours before your check-in date are eligible for a full refund. Please check your confirmation email for specific cancellation terms.
Yes, cancellations made less than 48 hours before check-in or no-shows may be charged a one-night stay or the full booking amount, depending on your reservation policy.
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We are customer focused and a “nothing is too much” attitude prevails throughout the hotel.
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